Technical Support Specialist

vor 21 Stunden


KorntalMünchingen, Deutschland FARO Europe Vollzeit
Job Overview

FARO Europe is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support, guidance, and solutions to our customers.

Key Responsibilities
  • Provide technical support and guidance to customers via various communication channels
  • Respond to customer inquiries related to our hardware and software products
  • Escalate complex issues to other departments as necessary
  • Document customer interactions in our CRM system
  • Collaborate with other support teams to ensure excellent customer experience
  • Contribute to process improvements and support the development of new processes
Requirements
  • University degree in a technical field or comparable education
  • Strong service-oriented mindset and excellent communication skills
  • Fluency in English and German, with additional European languages an advantage
  • Technical knowledge in Metrology is a plus
  • Demonstrated work experience in a technical service-oriented organization
What We Offer
  • Permanent employment contract
  • Flexible working hours
  • Ongoing training and development opportunities
  • Employee events and services, including health days and sponsored sports events
  • Employee Reward & Recognition Scheme


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