Customer Success Professional

vor 1 Woche


Paderborn, Nordrhein-Westfalen, Deutschland Cargoboard GmbH & Co. KG Vollzeit
About Cargoboard GmbH & Co. KG

Cargoboard GmbH & Co. KG is a dynamic and innovative company seeking a skilled Customer Success Professional to join our team.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with existing customers through proactive support and continuous enhancement of their experience.
  • Churn Prevention: Design and implement strategies to reduce customer churn and optimize sales processes to ensure long-term customer satisfaction.
  • Sales Strategy Development: Create tailored offers and negotiate agreements to achieve company goals and expand our network.
  • Partner Development: Build and maintain successful partnerships to drive business growth and expansion.
Requirements
  • Education and Experience: A completed education and/or degree, with experience in sales or customer service, and knowledge of logistics.
  • Skills and Competencies: Empathy, negotiation skills, communication, and analytical ability.
  • Technical Knowledge: Proficiency in MS Office and CRM systems like Hubspot or SalesForce.
Benefits
  • Financial Benefits: A monthly shopping card, E-Bike leasing, job ticket, and corporate benefits.
  • Work-Life Integration: Flexible hours, home office, and special leave for social projects.
  • All You Need: A sports program, ergonomic workplace, office equipment, and meals.
  • Culture & Spirit: Team events, after-work meetings, and celebrations.
  • Growth & Development: Structured onboarding, unlimited Udemy courses, and funding for further education.
  • Autonomy & Participation: Independent work on projects and active involvement in processes.


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