Customer Success Manager

vor 2 Wochen

Paderborn, Nordrhein-Westfalen, Deutschland Cargoboard GmbH & Co. KG Vollzeit
About Cargoboard GmbH & Co. KG

Cargoboard GmbH & Co. KG is a dynamic and innovative company that specializes in logistics and customer service.

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a strong background in sales and customer service, with a proven track record of building and maintaining successful relationships with clients.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with existing clients to ensure their needs are met and exceeded.
  • Churn Management: Analyze customer data to identify potential churn risks and develop strategies to reduce churn and optimize sales processes.
  • Sales Strategies: Collaborate with cross-functional teams to develop and implement effective sales strategies that drive revenue growth and meet business objectives.
  • Partner Management: Build and maintain strong partnerships with key stakeholders to expand our network and drive business growth.
Requirements
  • Education and Experience: Bachelor's degree in a related field and a minimum of 2 years of experience in sales or customer service, preferably in the logistics industry.
  • Skills and Competencies: Excellent communication and negotiation skills, with the ability to build strong relationships with clients and stakeholders.
  • Technical Knowledge: Proficiency in MS Office and CRM systems such as Hubspot or SalesForce.
Benefits
  • Financial Benefits: Competitive salary and benefits package, including a monthly shopping card and E-Bike leasing.
  • Work-Life Integration: Flexible working hours and the option to work from home.
  • All you need: Access to sports programs, an ergonomic workplace, and office equipment.
  • Culture & Spirit: Regular team events and after-work meetings.
  • Growth & Development: Opportunities for professional growth and development, including unlimited Udemy courses and funding for further education.
  • Autonomy & Participation: Independent work on projects and active involvement in company processes.

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