Technical Expert for Additive Manufacturing in Germany
vor 3 Wochen
We are seeking an experienced Technical Expert to join our team as a Field Service Engineer in Germany. As a key member of our organization, you will be responsible for delivering exceptional technical support to our customers, ensuring they receive unparalleled assistance for our state-of-the-art additive metal printing systems.
Key Responsibilities
Your pivotal role involves:
- Providing technical expertise and guidance to customers on the effective use of our additive metal printing systems.
- Conducting system installation, maintenance, and servicing to ensure optimal functionality.
- Detailed documentation of service requirements and efficient management of customer cases through our service CRM.
- Proactive and reactive maintenance to ensure uninterrupted operations and prompt emergency response for our clients.
- Operational excellence, including systematic system checks, adherence to defined operational frameworks, and reporting any deviations from machine installations and operations.
- Fostering strong customer relationships, delivering tailored solutions, and exceptional service to ensure utmost satisfaction.
Educational Requirements:
To excel in this role, you should possess a degree in Electrical or Mechanical Engineering or a related field, with relevant experience in customer service and field services. A high level of proficiency in both German and English is essential for successful communication with our customers. We offer a competitive salary of approximately $75,000 per annum, commensurate with qualifications and experience. Additionally, we provide relocation assistance, flexible work arrangements, and a comprehensive benefits package that includes company pension plan, supplemental health insurance, long-service awards, disability and death insurance, holiday storage, and fitness subsidy.
About GE Aerospace
GE Aerospace is an equal opportunities employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, or other characteristics protected by law.
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