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IT Support Specialist
vor 2 Monaten
As an IT Support Specialist, your primary responsibility will be to manage and oversee service requests, ensuring efficient resolution of issues. This role is essential for maintaining the smooth operation of our IT services.
What We Offer
- Competitive salary package with additional holiday and festive bonuses
- Generous vacation allowance of up to 30 days annually
- Opportunities for professional development through e-learning programs
- A comprehensive range of employee benefits
- A collaborative and inclusive corporate environment
Your Responsibilities
- Handling user inquiries and incidents escalated from the first level of support
- Diagnosing and categorizing issues and requests, providing solutions as part of second-level support
- Documenting and tracking service requests
- Providing user assistance through remote support tools
- Collaborating closely with third-level support teams
- Assisting in evaluation and project-related tasks
- Contributing to the development of FAQs, documentation, and user manuals
Your Profile
- Completed training as an IT specialist or equivalent qualification
- Strong knowledge in areas such as client hardware and software, Apple Mac systems, printers, and office applications
- Proficient in German
- Excellent customer service orientation
- A proactive and solution-focused approach to work
