Packet & SDN Network Engineer

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit
Job Summary

As a Network Engineer with Colt Technology Services, you will be responsible for providing 24/7 technical support to customers globally. This includes network monitoring, fault resolution, and the provision of bespoke charged solution support and management.

Key Responsibilities
  • Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.
  • Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
  • Build and maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain a clear and accurate record of events throughout a fault duration utilizing Colt's Remedy-based Fault Management System and provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
  • Identify, plan, and implement solutions for re-occurring problems on IP and Ethernet networks.
  • Technical report generation for customer RFO/RCA requests.
  • Technically manage software upgrades in coordination with vendor and Colt teams involved.
Requirements
  • Direct experience in Layer 1-2-3 services and technologies, including, but not limited to:
  • Understanding of IP fundamentals and various protocols, including BGP, EIGRP, OSPF, ISIS.
  • Working experience with implementing, diagnosing, and troubleshooting IP access, MPLS, and VPN solutions across a pan-European network.
  • Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across backbone networks.
  • Knowledge of LAN (Ethernet) based products.
  • Experience of UNIX-based applications and troubleshooting tools such as Telnet, FTP, TFTP, Traceroute.
  • Experience of one or more of the following network management and support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
  • Experience in working with global providers, NOC, and Field operators for technical issues.
  • Knowledge or experience with interfacing into Optical and Ethernet-based networks would be advantageous.
  • German language mandatory.
Skills and Qualifications
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and coordinate complex technical situations in a calm and professional manner.
  • Excellent customer-facing skills, dealing with specialist requests regarding overall solutions and not limited to a single technology.
  • Customer-focused and able to communicate effectively with all required parties, including internal/external network partners and customers.
  • Fluent in German.
  • Fluent in English.
  • Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
EducationA bachelor's or master's degree in Business, IT, Computer Science, Telecommunications, or a relevant field.

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