Ecommerce Manager

vor 4 Wochen

Berlin, Berlin, Deutschland GLOSSYBOX Vollzeit

About GLOSSYBOX

GLOSSYBOX is a leading luxury subscription-based beauty box service operating in the Nordics, France, UK, US, and Germany. Our business concept unites premier beauty brands with customers and enthusiasts in an innovative and direct manner. Whether customers choose to subscribe to our curated limited edition box or opt for the monthly subscription, they receive selected beauty products delivered straight to their door - from well-known brands to exciting, upcoming brands. Through various marketing channels, we create a transparent and sustainable relationship with our customers, providing our partners with valuable feedback about their products and new insights about their target market.

This is an exciting opportunity to join a small, hard-working team at a stage of fast growth. We're looking for a passionate, enthusiastic E-Commerce Manager to lead our next stage of growth.

About the Role:

The E-Commerce Manager is responsible for managing the site and sales across subscriptions and Limited Editions across the European territory. Working alongside a Campaign team, you will be responsible for ensuring sales and cancellation targets are met, alongside ensuring strong levels of retention. You will be responsible for managing performance marketing channel targets and a monthly budget. As part of your role, you will deliver a strong on-site experience to support both sales and retention. We are proud to be an influential brand, and ensuring we use subscriber data to inform all our decisions is key. You will work in synergy with the rest of the marketing team and offer support to other teams where needed.

Key Responsibilities:

  • Management of the site and responsibility of sales across subscriptions and Limited Editions
  • Analysing e-commerce KPI metrics daily to maximise sales opportunities and react accordingly
  • Ensuring all offers, site banners, and pricing are correct
  • Working closely with the campaigns team to brief and build engaging product pages that provide the customer with relevant information, advice, and conversion
  • Ensure the GLOSSYBOX monthly brand campaigns are realised on site and across all online marketing channels
  • Work closely with both tech and operations to ensure a smooth user journey and customer experience
  • Working with the paid media team to achieve sales and brand awareness targets. Ensuring PPC and Paid Social ads are created on-time, evaluated, and improved throughout the month
  • Management of eCRM strategy. Ensuring a strong calendar of email activity is planned and delivered for both subscribers and non-subscribers
  • Utilising Google Analytics and our in-house data platform to highlight areas of improvement and new opportunities for the business
  • Liaise with our Partnerships, Social, and Campaigns teams to ensure clear, cohesive brand communications on site, via email, and digital marketing channels

Requirements:

  • 3+ years experience in the e-commerce industry
  • A genuine interest in beauty
  • Good project management, planning, and organization skills
  • HTML encoding skills are a big plus
  • Excellent MS Office skills
  • Analytical mindset, structured approach to problem solving, independent way of working
  • Strong verbal and written communication skills in English and German required
  • Extremely organised and detail-oriented
  • Ability to analyse data and draw recommendations based on data insights
  • Have a pulse on industry trends and culture

Benefits:

  • A young and dynamic environment with an international and highly motivated team
  • Opportunities for individual development, varied tasks, and a steep learning curve
  • Flat hierarchies and flexible structures
  • Modern open-space office in the heart of Berlin

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