Field Service Technician

Vor 7 Tagen

Niederzissen Deutschland Österreich Schweiz FAM Stumabo Deutschland GmbH Vollzeit
Job Title: Field Service Technician

FAM Stumabo Deutschland GmbH is a leading provider of cutting machines and knives for the food industry. As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our equipment and building strong relationships with our customers.

Key Responsibilities:
  • Provide technical support and assistance to customers, both internally and externally.
  • Install and maintain cutting machines, parts, assemblies, and systems.
  • Diagnose and repair faults on-site at customers' premises.
  • Train customer personnel in the correct operation of the equipment.
  • Conduct cutting trials, both internal and external, on FAM equipment and associated partner machinery.
  • Collaborate with our engineers and other personnel to identify, interpret, define, analyze, and resolve problems.
  • Perform remote troubleshooting using diagnostic techniques and asking pertinent questions.
  • Work within your territory as part of a team and regularly communicate with all team members regarding market perceptions of FAM Stumabo Deutschland.
Requirements:
  • A completed technical education, ideally in mechanics and/or electronics, or equivalent qualifications gained through extensive professional experience.
  • Previous experience in technical service is an advantage.
  • Curiosity and willingness to learn, with the perspective of growing into a combined service and sales role, where you will sell FAM Stumabo machines and conduct demonstrations of our cutting machines.
  • Ability to keep a cool head and to see the bigger picture.
  • Strong communication and relationship-building skills are a must.
  • Ability to work independently, autonomously and in a structured manner, but also the ability to work effectively in a team.
  • Willingness to travel is essential; Your base is in Niederzissen, but we expect flexibility and the willingness to travel throughout Germany, Austria, and Switzerland to support customers (a Class B driver's license is required). Ideally, you live near our Niederzissen site.
  • Openness to taking on additional roles and responsibilities in the future.
  • Excellent command of the German language, both written and spoken.
  • Good knowledge of English for internal communication with colleagues at the headquarters in Belgium.
What We Offer:
  • A varied and diverse range of tasks.
  • Support for your personal and professional development through training and courses at the headquarters in Belgium.
  • The opportunity to grow into a combined service and sales role over time.
  • The security of a globally growing employer with the atmosphere of a family business.
  • A competitive salary and performance-related benefits.
  • A company car, also for private use.

CRWL1_DE

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