Customer Insights Strategist

Vor 5 Tagen


Munich, Bayern, Deutschland Knauf Vollzeit
Customer Insights Strategist

We are seeking a highly skilled Customer Insights Strategist to join our team at Knauf. As a key member of our digital transformation journey, you will be responsible for developing and implementing a group-wide customer satisfaction survey. This role requires strong analytical and communication skills, with the ability to interact with multiple stakeholders across 50+ countries.

Key Responsibilities:

  • Design and implement a customer satisfaction survey to measure customer experience across the globe
  • Develop and maintain relationships with stakeholders to ensure successful survey roll-out and data analysis
  • Provide insights and recommendations to Knauf business units to drive customer-centric decision-making
  • Collaborate with cross-functional teams to optimize commercial KPI systems and enable fact-based decision-making

Requirements:

  • Bachelor's degree in Business, Economics, Data Science, or a related field
  • Proven experience in business intelligence, market research, or management consulting
  • Strong analytical and problem-solving skills, with the ability to communicate complex data insights to diverse stakeholders
  • Proficient in data analysis and visualization tools, with a passion for driving business growth through data-driven insights

What We Offer:

  • Permanent employment contract in a stable, successful family-owned business
  • 30 days of vacation, flexible working hours, and weekly home office days
  • Active health promotion, company doctor, and occupational health and safety
  • Individual support for extra-occupational studies, further education, and training courses
  • Employee discounts with well-known brands and discounted employee purchasing
  • E-bike leasing and relocation support


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