Student Support Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland Frankfurt School of Finance & Management Vollzeit
Ihre Aufgaben

Als Student Helpdesk Officer sind Sie der erste Ansprechpartner für unsere Studierenden. Ihre Aufgabe ist es, ihnen bei allgemeinen Fragen zum Studium, studentischen Leben und Campus zu helfen.

Verantwortungsbereiche
  • Betreuung von Studierenden - persönlich, telefonisch und per Mail - in deutscher und englischer Sprache
  • Verwaltung der Zoom-Accounts sowie Schließfächer für Studierende
  • Bearbeitung von externen Anfragen
Anforderungen
  • Abgeschlossene, einschlägige Berufsausbildung oder vergleichbare Qualifikation
  • Berufserfahrung im Dienstleistungsbereich mit Kundenkontakt
  • Kundenorientiertes Auftreten
  • Starke organisatorische und soziale Kompetenzen, Konfliktmanagementfähigkeiten
  • Fundierte Kenntnisse in MS-Office
  • Strukturierte und gewissenhafte Arbeitsweise
  • Gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Gelegentliche Bereitschaft das Student Helpdesk samstags zu besetzen
Unser Angebot

Wir bieten Ihnen ein flexibles Gleitzeitmodell und die Möglichkeit zum mobilen Arbeiten. Darüber hinaus erhalten Sie 30 Tage Urlaub (bei einer 5-Tage-Woche) sowie einen halben Tag extra Urlaub für Ihren Geburtstag und den Faschingsdienstag.

Wir bieten Ihnen auch die Möglichkeit, an internen und externen Weiterbildungen teilzunehmen, kostenlose Englisch- und Deutschkurse auf dem Campus und Sport- und Gesundheitsangebote.

Wir sind ein modernes und internationales Unternehmen mit einem großartigen und sehr engagierten Team.



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