Customer Service Representative

vor 4 Wochen


Berlin, Berlin, Deutschland MILES Mobility Vollzeit
About the Role

We are seeking a highly skilled Customer Service Representative to join our international Customer Care department. As a key member of our team, you will be responsible for providing exceptional customer experiences through various communication channels.

Key Responsibilities
  • Act as the first point of contact for customers, resolving their inquiries and issues in a timely and efficient manner.
  • Support customers with ongoing rental, vehicle functions, app usage, and payment options.
  • Take inquiries via phone, chat, and email, and provide effective solutions during working shifts.
  • Filter important information and provide detailed reports/feedback on app or vehicle malfunctions to colleagues and other teams.
  • Deliver high-quality service by accomplishing customer requests with accuracy and precision.
Requirements
  • Be a problem solver with excellent interpersonal skills and a positive attitude.
  • Have working proficiency in verbal/written German and/or Dutch, and/or French, with English as a must-have language.
  • Familiarity with customer support software is a plus.
  • Enjoy assisting customers and have a high level of team spirit.
  • Deliver a great customer experience and go the extra mile to meet customer needs.
What We Offer
  • A competitive gross monthly salary of €2,370.00, complemented by performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
  • A predictable shift schedule determined 4 weeks in advance.
  • A secure pension plan for a stable financial future.
  • Choose between monthly MILES credits or the Deutschlandticket for mobility.
  • Enjoy a subsidized Urban Sports Club membership for physical and mental well-being.
  • Access 1,500+ providers for discounts on various products and services.
  • Work in a hybrid environment, with the flexibility to work from our office in Berlin and from home.
  • Join a diverse team of 50+ nationalities, with English as the primary language.
  • Prioritize personal development through knowledge sharing and training opportunities.
  • Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
  • Contribute to regional social projects and actively contribute to the well-being of society and the environment.

MILES is your companion in the urban world, bringing you to the exciting places that make your city so livable.



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