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Onboarding Coordinator

vor 2 Monaten

Berlin, Berlin, Deutschland Wolt Vollzeit
About Wolt

Wolt is a technology company that makes it easy to discover and get the best restaurants, grocery stores, and other local shops delivered to home or to the office. Our local commerce platform enables customers to order whatever they need on one app, while merchants can make additional sales, and couriers can make meaningful earnings flexibly.

Job Description

We're looking for a skilled Onboarding Specialist to join our team. As a key member of our Specialist team, you'll play a crucial role in the restaurants' onboarding journey. Your primary responsibility will be to ensure a smooth and efficient onboarding process for our restaurant partners.

Key Responsibilities:
  • Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times.
  • Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates.
  • Conduct frequent quality and satisfaction checks to ensure our portfolio of restaurants reaches the highest Wolt service standards.
  • Develop our restaurant partners and their business by using our collected user data.
  • Be responsible for our venue-platform being up to date with the text and visuals that reflect the Wolt brand, until the onboarding process is completed.
  • Escalate urgent cases in a timely manner to the relevant stakeholders.
  • Share best practices within the onboarding team.
Requirements:
  • Excellent interpersonal skills - you will be working with a lot of different people.
  • Experience in support, administration, or office management role is a plus.
  • Structured, detailed, and service-oriented.
  • Self-starter and a passion for food.
  • Logical problem-solving skills with a bias for action and impact.
  • Excellent written and oral communication skills in German and good knowledge of English.
What We Offer:
  • Cool office in the heart of Berlin.
  • Independent work in a dynamic, international team.
  • A fast-growing tech company with many career opportunities.
  • Discount on Wolt orders.
  • Modern hardware of your choice (MacBook, iPad).
  • Various soft drinks, coffee, and fruit in the office.
  • Comprehensive internal training programs.
  • Weekly (virtual) all-hands meetings and regular team events.
  • Flexible working hours + 30 days paid holiday.