Experienced Lead for User Assistance Standards

Vor 3 Tagen

Sankt LeonRot, Baden-Württemberg, Deutschland SAP Vollzeit
About the Role

We are seeking an experienced professional to lead the evolution of product and process standards for user assistance at SAP. As a key member of our User Assistance Content, Services, Infrastructure (UA CSI) team, you will drive the development of SAP-wide standards and guidelines, with a focus on leveraging new technologies such as AI.

Key Responsibilities
  • Develop and maintain SAP-wide standards and guidelines for user assistance
  • Provide guidance and consulting to a community of approximately 1,500 colleagues
  • Collaborate with internal stakeholders to foster working relationships and drive process improvements
  • Enable and assist managers in the recruiting of user assistance developers
  • Identify candidates with strong linguistic expertise and a passion for enhancing customer experiences
Requirements
  • Master's degree in Technical Communication, Linguistics, Translation, Communications, or a related field
  • Excellent written and spoken skills in English (and ideally German), with a strong command of grammar and vocabulary, particularly in software terminology
  • Professional experience leading projects, managing complex processes, and providing services with excellence and a focus on quality
  • Strong organizational and communication skills, able to work independently and manage deadlines effectively
  • A cooperative mindset to thrive in a dynamic team environment
  • Interest in AI and other innovative technologies
About SAP

SAP is a global leader in enterprise software and related services. Our company culture is focused on collaboration, innovation, and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Why Join SAP?

At SAP, you can bring out your best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance, please send an email to our Recruiting Operations Team.

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