Lead Specialist for User Experience and Assistance
vor 1 Woche
About the Role:
We are seeking an experienced professional to drive the evolution of product and process standards for user assistance at SAP. As a key member of our team, you will provide guidance and consulting to a community of about 1,500 colleagues, enabling them to create high-quality and easy-to-understand user assistance.
Key Responsibilities:
- Drive the development and implementation of user assistance standards and guidelines, ensuring consistency and excellence across the organization.
- Provide expert guidance and consulting to colleagues on user assistance best practices, ensuring they have the necessary skills and knowledge to create effective user assistance.
- Collaborate with cross-functional teams to identify and implement new technologies, such as AI, to enhance user assistance and improve customer experiences.
- Develop and maintain the SAP Style Guide for Technical Communication and ensure it is aligned with industry best practices.
- Work closely with managers to recruit and develop user assistance developers, ensuring they have the necessary skills and expertise to create high-quality user assistance.
Requirements:
- Master's degree in Technical Communication, Linguistics, Translation, Communications, or a related field.
- Excellent written and spoken skills in English (and ideally German), with a strong command of grammar and vocabulary, particularly in software terminology.
- Professional experience leading projects, managing complex processes, and providing services with excellence and a focus on quality.
- Strong organizational and communication skills, able to work independently and manage deadlines effectively.
- A cooperative mindset to help you thrive in a dynamic team environment.
- Interest in AI and other innovative technologies.
About SAP:
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to personal development and a highly collaborative team ethic.
Why Join SAP:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking an experienced lead to drive the evolution of product and process standards for user assistance at SAP. As a key member of our team, you will provide guidance and consulting to a community of about 1,500 colleagues, enabling them to create high-quality and easy-to-understand user assistance.Key ResponsibilitiesDrive the...
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking an experienced lead to drive the evolution of product and process standards for user assistance at SAP. As a key member of our team, you will provide guidance and consulting to a community of about 1,500 colleagues, enabling them to create high-quality and easy-to-understand user assistance.Key ResponsibilitiesDrive the...
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout the Role:We are seeking an experienced professional to drive the evolution of product and process standards for user assistance at SAP. As a key member of our team, you will provide guidance and consulting to a community of about 1,500 colleagues, enabling them to create high-quality and easy-to-understand user assistance.Key Responsibilities:Drive the...
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