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Customer Service Representative

vor 2 Monaten


Ulm, Baden-Württemberg, Deutschland Reisacher Vollzeit

About the Role

We are seeking a highly motivated and customer-focused individual to join our Service Team at Reisacher. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Receive and greet customers in a friendly and professional manner
  • Coordinate and plan service appointments and work orders
  • Ensure customer mobility and satisfaction
  • Maintain accurate customer data and verify vehicle documentation
  • Manage cash handling and support the Service Team with various administrative tasks

Requirements

  • Completed commercial training or equivalent experience
  • First-hand experience in a service-oriented industry (e.g. hospitality) or retail
  • Interest in BMW and MINI vehicles (prior knowledge not required)
  • High reliability, flexibility, and exceptional work ethic
  • Strong organizational skills and excellent communication abilities
  • Ability to work independently and maintain a structured approach
  • Proficiency in MS Office

What We Offer

  • A future-oriented and unlimited employment contract with a modern BMW and MINI dealer
  • A diverse and responsible role with opportunities for growth and development
  • A performance-based compensation model
  • Perspective for certification as a BMW Service Assistant (m/f/d) with the BMW Group
  • Diverse employee benefits, including childcare allowance, bike leasing, and attractive discounts with regional partners
  • Prizes for service anniversaries and jubilee holidays
  • Paid leave for important family events (e.g. wedding)
  • Regular contact with the BMW / MINI / BMW Motorrad / ALPINA and BYD brands