CRM Enhancement Manager

vor 3 Wochen

Offenbach, Hessen, Deutschland Hyundai Vollzeit
Job Description

As a CRM Enhancement Manager at Hyundai, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets. Your primary responsibility will be to design and analyze main CRM programs that will serve as the backbone of CRM communications and campaigns towards end-customers with local activities.

Key Responsibilities
  • Design and maintain a Pan-EU Standard CRM program and assess its feasibility with +11 local markets
  • Monitor and analyze the results of local CRM activities, defining obstacles and insights
  • Develop regular discussion materials based on analysis and lead delivery and communication with CRM stakeholders in Hyundai Motor Europe and local markets
  • Establish a change management plan and guideline contents for markets based on performance levels and activity types
  • Develop and manage key KPIs and dashboards for monitoring the effectiveness of CX and business performances
  • Proactively engage in customer care management across customer channels, studying to develop clear messages and pull proper customer segmentation and activation to improve loyalty, membership, service retention, and repurchase
  • Closely collaborate with EU market teams and stakeholders for new business and IT process rollout
  • Lead a change management program and collect feedbacks and requirements regarding the platform
  • Communicate and align with CRM directions of HQ and translate into Pan-EU region standards
  • Support in reporting to HQ and follow up on decision makings and issues points
About You
  • University Degree (Bachelor/MBA etc.)
  • Minimum 5-10 years' experience in a related position or specialization
  • Global Project Rollout Experience
  • Professional experience with Business Analysis
  • Research/Benchmarking knowledge is required
  • Good understanding in Salesforce solutions (SFDC Certification is preferred)
  • Experience in data analysis and delivery of summary reports
  • Collaborative mindset - Strong teamwork, communication with stakeholders in various organizations
  • Strong ability to prioritize and manage multiple tasks and responsibilities
  • Excellent communication skills and a collaborative/teamwork mindset
  • Proficiency in MS Office is required
  • Proficiency in English (both written and oral) is required
Rewards and Benefits
  • A highly competitive salary and benefits package
  • Flexible working hours and hybrid work policy
  • Continued learning and professional development
  • Car sharing and car lease mobility program
  • Daily complimentary lunch at the office canteen and subsided breakfast snacks
  • Free access to the company gym
  • Opportunities to join company sporting clubs including tennis, soccer, yoga, and golf
  • Highly international working environment

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