Senior Customer Quality Manager

vor 3 Wochen

Munich, Bayern, Deutschland SAMSUNG Vollzeit

Position Summary

In this role, you will work as a member of the System LSI quality team supporting the R&D and industrial engineering teams. You will define quality improvement priorities through monitoring and analysis of customer complaint data after mass production. By making objective judgments and driving continuous improvement, you will ensure a high level of customer satisfaction.

Key Responsibilities

  • Perform data-based analysis to identify improvement potentials and implement and monitor smart automotive KPIs.
  • Lead PPAP submission toward the customer as per AIAG requirement.
  • Drive PCN activities to ensure successful implementation of the changes after mass production.
  • Support and conduct audits.
  • Manage customer escalations using problem-solving methodologies for technical problems and by an excellent customer communication strategy.
  • Drive quality risks assessment deploying problem-solving methodology, coordinating Root Cause analysis and Corrective actions for continuous quality improvement (8D's).
  • Assess failure modes, identify potential/emerging problems, and define the effective LL to optimize our quality via core KPIs.
  • Ensure timely communication of related quality and reliability information to Samsung HQ for customer satisfaction.
  • Deal as a customer interface for technical and quality issues for automotive customers.
  • Contribute to the development of processes, tools, and methods.
  • Ensure close cooperation to align Customer and Headquarter Quality organizations.
  • Prepare/coordinate Quality meetings with major customers as required.
  • Professional reporting of quality issues and KPI to HQ/EU management.

Requirements

  • A degree in Electronics/Electrical Engineering, or an equivalent education.
  • Solid professional experience in quality management within the semiconductor industry.
  • Customer-facing experience in automotive quality or similar function.
  • Strong understanding of quality management systems, methods, and procedures (e.g., IATF 16949, risk management, FMEA, 8D).
  • Knowledge of industry standards (JEDEC/AEC-Q100) and six-sigma tools.
  • Proficiency in MS Office, including strong Excel skills with Power Query and Data Modeling.
  • Strong understanding of reliability methods, accelerated stressing, and probability statistics knowledge.
  • Collaborative mindset and ability to work effectively in cross-functional teams.
  • Fluent in English with excellent communication skills.
  • Advanced experience in semiconductor and IC technology.
  • Willingness to occasional business trips.

About Us

Samsung Semiconductor Europe, a wholly owned subsidiary of Samsung Electronics Co. Ltd., has its headquarter in Munich, Germany, and operates offices all over Europe, Middle East & Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED, and Display in EMEA for various applications including servers, data centers, mobile, industrial/automotive.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We're committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication, and a willingness to embrace challenges and learn together every day.

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