Customer Support Specialist

vor 1 Tag

Deutschland Gamma DE Vollzeit

Über uns

Gamma ist ein führender Anbieter von Unified Communications as a Service (UCaaS) in Europa. Wir bieten eine Vielzahl von Produkten und Dienstleistungen für Unternehmen in Deutschland, Spanien und der Benelux-Region.

Unser Team arbeitet schnell und effizient, aber mit einer Start-up-Mentalität. Wir suchen einen Customer Support Operator, der unser Team in Deutschland verstärkt.

Hauptaufgaben:

  • Absprache von Kundenwünschen im Rahmen der Inbetriebnahme von CloudPBX-Produkten
  • Cloud-Anlagenkonfiguration in Zusammenarbeit mit Kunden und Vertriebspartnern
  • Konfiguration von Teststellungen und Überprüfung von bestehenden oder neu eingeführten Produktfeatures
  • Kommunikation mit Lieferanten und Partnern im Rahmen von Fehleranalysen
  • Interne Koordination mit Fachabteilungen insbesondere 3rd Level Support, Auftragsbearbeitung und Partner- und Vertriebsmanagement
  • Unterstützung unserer Geschäftskunden und Vertriebspartner bei technischen Anfragen und Reklamationen
  • Analyse und Lösung von Störungen im Bereich der Cloud Produkte anhand von Tickets
  • Dokumentation aller Vorgänge im System

Voraussetzungen:

  • Kenntnisse von Netzwerktechnik, VoIP, xDSL, Glasfaser, Mobilfunk und Microsoft Teams
  • Kunden- und lösungsorientierte Arbeitsweise
  • Teamfähigkeit und Belastbarkeit
  • Zuverlässigkeit und Loyalität
  • Gute analytische Fähigkeiten und eine schnelle Auffassungsgabe
  • Gute Kenntnisse im Umgang mit dem MS Office-Paket
  • Fundierte Erfahrungen in der Telekommunikationsbranche
  • Fließendes Deutsch

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