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Customer Operations Specialist
vor 2 Monaten
About the Opportunity
Fixed Term Contractor Contract duration: 11 months
Title Assistant Manager Customer Operations
Department Personal Investing (PI) & Advisory Operations
Location Germany
Reports To Team Lead Cash Reconciliation & Distributions
Level Operational Processing 4
We're proud to have been helping our clients build better financial futures for over 50 years. Our team is dedicated to delivering world-class operations services to our clients, and we're looking for a skilled Assistant Manager to join our team.
About your role
As a key member of our operational team, you'll be responsible for delivering excellent customer experience and taking ethical decisions. Your key responsibilities will include:
- Processing distributions, including reconciliation and clarification of differences
- Processing bookings in connection with distributions
- Processing advance lump sums and analyzing Not-In-Good-Order working items
- Improving controls and identifying process improvements
About you
We're looking for a highly skilled and experienced professional who is fluent in German and English, with demonstrable experience in corporate actions or reconciliation. You'll be highly flexible and able to work in a fast-paced environment, ensuring that quality and productivity standards are adhered to.
Feel rewarded
We offer a comprehensive benefits package, value your wellbeing, and support your development. We're committed to making you feel motivated by the work you do and happy to be part of our team.