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Customer Operations Specialist

vor 2 Monaten


Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

About the Opportunity

Fixed Term Contractor Contract duration: 11 months

Title Assistant Manager Customer Operations

Department Personal Investing (PI) & Advisory Operations

Location Germany

Reports To Team Lead Cash Reconciliation & Distributions

Level Operational Processing 4

We're proud to have been helping our clients build better financial futures for over 50 years. Our team is dedicated to delivering world-class operations services to our clients, and we're looking for a skilled Assistant Manager to join our team.

About your role

As a key member of our operational team, you'll be responsible for delivering excellent customer experience and taking ethical decisions. Your key responsibilities will include:

  • Processing distributions, including reconciliation and clarification of differences
  • Processing bookings in connection with distributions
  • Processing advance lump sums and analyzing Not-In-Good-Order working items
  • Improving controls and identifying process improvements

About you

We're looking for a highly skilled and experienced professional who is fluent in German and English, with demonstrable experience in corporate actions or reconciliation. You'll be highly flexible and able to work in a fast-paced environment, ensuring that quality and productivity standards are adhered to.

Feel rewarded

We offer a comprehensive benefits package, value your wellbeing, and support your development. We're committed to making you feel motivated by the work you do and happy to be part of our team.