Software Customer Support Specialist

vor 1 Monat

Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit
Software Customer Support Specialist

We are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional support services to our growing client base, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including chat, email, phone, and screen share.
  • Offer product information and insights to customers, ensuring they get the most out of our software solutions.
  • Conduct training sessions with customers to ensure successful product implementation and use.
  • Act as the voice of the customer, documenting feedback and sharing insights with our Product and Engineering teams.
  • Troubleshoot product issues and escalate bugs to drive quick resolution.
  • Collaborate with internal teams to research and resolve customer issues.
  • Contribute to the design and testing of new software during the development cycle.
  • Identify opportunities for process improvements, system enhancements, or automation that will reduce effort for customers and colleagues.
Requirements:
  • College degree or equivalent.
  • Business-level language proficiency in French, English, and German.
  • Experience in a technical support role or SaaS customer support role providing 24x5 or 24x7 support.
  • Proficiency in software and hardware technology with the ability to quickly learn our applications and platforms.
  • Excellent communication skills, both written and verbal.
  • Ability to communicate complex technical concepts clearly and effectively.
  • Professional and courteous attitude.
  • Natural problem solver and passionate about helping others.
  • Team-oriented work style.
  • Self-motivated and willing to tackle problems on your own.
  • Organizational skills required for working on multiple projects at once.
  • Experience using MS Excel, MS Word, MS PowerPoint, or equivalent products.
  • Basic knowledge of database administration, customer relationship management, and enterprise resource planning software.
Preferred Qualifications:
  • Prior B2B, SaaS, or on-premises software support experience.
  • Prior experience using and running reports in Zendesk, ServiceCloud, ServiceNow, or similar ticket tracking software.
  • Prior experience in the Electronics or Purchasing industries.

We offer a dynamic and supportive work environment, flexible working arrangements, and opportunities for growth and development. If you are a customer-focused and technically skilled individual who is passionate about delivering exceptional support services, we encourage you to apply for this exciting opportunity.

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