Software Customer Support Specialist
vor 1 Tag
We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.
Key Responsibilities:
- Provide timely and effective support to customers through various channels, including chat, email, phone, and screen share.
- Offer product training and guidance to ensure successful implementation and use of our software.
- Document customer feedback and share insights with our Product and Engineering teams to drive product improvement.
- Troubleshoot product issues and escalate bugs to ensure quick resolution.
- Collaborate with internal teams to research and resolve customer issues.
- Contribute to the design and testing of new software during the development cycle.
- Identify opportunities for process improvements, system enhancements, or automation to reduce effort for customers and colleagues.
Requirements:
- College degree or equivalent.
- Business-level language proficiency in French, English, and German.
- Experience in a technical support role or SaaS customer support role providing 24x5 or 24x7 support.
- Proficiency in software and hardware technology with the ability to quickly learn our applications and platforms.
- Excellent communication skills, both written and verbal.
- Ability to communicate complex technical concepts clearly and effectively.
- Professional and courteous attitude.
- Natural problem solver and passionate about helping others.
- Team-oriented work style.
- Self-motivated and willing to tackle problems on your own.
- Organizational skills required for working on multiple projects at once.
- Experience using MS Excel, MS Word, MS PowerPoint, or equivalent products.
- Basic knowledge of database administration, customer relationship management, and enterprise resource planning software.
Bonus Requirements:
- Prior B2B, SaaS, or on-premises software support experience.
- Prior experience using and running reports in Zendesk, ServiceCloud, ServiceNow, or similar ticket tracking software.
- Prior experience in the Electronics or Purchasing industries.
About Siemens Industry Software GmbH:
We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.
Join us in making a difference and shaping the future of industry software.
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