Access Governance Manager

vor 4 Wochen

Eschborn, Hessen, Deutschland Deutsche Bank Vollzeit
Job Description:

As an Access Governance Manager, you will be part of a larger Chief Information Security team under the Identity and Access Services pillar. This team is responsible for front-ending business users and providing Identity & Access related services end-to-end. You will be responsible for driving Application, Unstructured Data Access Recertification drives across the bank on an ongoing basis, while representing the CSO team to application owners and business.

Your Key Responsibilities:
  • Raise service requests for executing data ETL jobs
  • Provide end-user support and respond to customer queries
  • Handle service requests and troubleshoot client issues
  • Document and escalate issues to management
  • Support processes to ensure SLAs and application availability
  • Maintain documentation, operational procedures, user guides, and training materials
  • Analyze complex data feeds, identify discrepancies, and provide operational reporting as needed
  • Develop and update documentation, operational procedures, user guides, and training materials
  • Provide guidance and advisory on access reviews of Active Directory and Business Applications
Your Skills and Experiences:
  • Knowledge of Infrastructure domain and understanding of access management and provisioning preferred
  • Customer Service Experience a must
  • Functional knowledge: RSA IGL, ServiceNow, Oracle Developer Tools, and proficiency with SQL scripting and Excel macros, AD, VDR
  • General computer skills including Microsoft tools, email, etc.
  • Strong organizational, multi-tasking, and prioritizing skills
  • Good verbal & interpersonal skills
  • IT Service Management skills (ITIL)
  • Ability to do root cause analysis
What We Offer:

We provide you with a comprehensive portfolio of benefits and offerings to support both your private and professional needs.
  • Emotionally and Mentally Balanced:
    A positive mind helps us master the challenges of everyday life - both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.
  • Physically Thriving:
    We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups, vaccination drives, as well as advice on healthy living and nutrition.
  • Socially Connected:
    Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g., part-time, hybrid working, job tandem) as well as an extensive culture of diversity, equity, and inclusion.
  • Financially Secure:
    We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle, or 'Deutschlandticket'.

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