Customer Service Specialist
vor 3 Wochen
Are you looking for a challenging role in a dynamic team? Do you enjoy working with customers and technical systems? We are seeking a Customer Service Representative to join our growing organization.
About the Role
Key Responsibilities
- Process and handle customer orders and special requests
- Accept and enter customer orders
- Prepare quotations
- Schedule customer orders by phone
- Compile and provide data for further processing in the warehouse/disposition area
- Monitor customer orders and provide feedback to relevant departments and customers
- Accept and process customer complaints
- Bill customers for services rendered
- Create customer-related KPIs
Requirements
- Completed training as a forwarding merchant or comparable training
- Practical experience in the commercial area of a forwarding agency is desirable
- Confident handling of MS-Office applications, focus on Excel
- Fluent in written and spoken German
- Knowledge of English is an advantage
- You are a team player, have good communication skills, are reliable and stress-resistant
- You enjoy dealing with customers and technical systems
- You work independently and are characterized by goal-oriented, proactive work with high self-demand
About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 97,657 employees from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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