IT Site Engineer

vor 4 Wochen


Oberkochen, Baden-Württemberg, Deutschland ZEISS Vollzeit
Job Description

As an IT Site Engineer at ZEISS, you will be responsible for ensuring the smooth operation of our IT infrastructure at our various locations. Your primary goal will be to provide excellent support to our employees and external partners, ensuring they have the best possible experience with our cutting-edge IT equipment.

Key Responsibilities:
  • Provide on-site support and maintenance for our IT infrastructure, including troubleshooting and resolving technical issues.
  • Manage and resolve incidents and service requests in our IT service management system.
  • Perform tasks in the IT infrastructure backbone area and support 2nd and 3rd level support for various IT service providers.
  • Be the primary point of contact for local support requests, including those in our IT bring-in centers, and provide expert advice on the optimal use of our hardware and software.
  • Stay up-to-date with the latest IT trends and technologies and share your knowledge with the team.
Requirements:
  • Relevant experience in end-user support.
  • Excellent knowledge of hardware and software, including common operating systems.
  • Ability to understand complex IT structures and contribute to problem-solving and improvement of ZEISS infrastructure and IT services.
  • Fluent German language skills and good English language skills.
  • Willingness to work on-site at various ZEISS locations in Germany and participate in 24/7 on-call duty for the assigned location.
  • Professional appearance, good communication and presentation skills.
  • Customer- and result-oriented mindset, as well as a service-oriented approach.
  • Decision-making skills and ability to take initiative.
  • Strong communication and teamwork skills.
  • Ability to work independently and accurately.
  • Willingness to continuously develop and improve skills.
  • Valid driver's license (class B).

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