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IT Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Bertelsmann SE & Co. KGaA Vollzeit

About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Bertelsmann SE & Co. KGaA. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams.

Key Responsibilities

  • Provide technical support and assistance to customers and internal teams via phone, email, and in-person visits.
  • Analyze and resolve technical issues related to hardware, software, and network connectivity.
  • Install, configure, and troubleshoot computer systems, peripherals, and software applications.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in IT support or related field.
  • Excellent technical skills and knowledge of computer systems, software applications, and network connectivity.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.