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Principal Customer Solutions Manager

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit
About the Role

We are seeking a highly skilled and experienced Cloud Transformation Expert to join our team at AWS EMEA SARL (Germany Branch) - H13. As a key member of our customer success team, you will be responsible for guiding our largest and most complex customers through their multi-year journey to the cloud.

Key Responsibilities
  • Collaborate with customer and AWS leadership to drive collaboration between core account groups, product/engineering teams, and customer teams.
  • Translate strategic initiatives into executable actions, working backwards from customer key milestones.
  • Develop and execute education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.
  • Interface with customer and AWS leadership to ensure effective and efficient delivery of outcomes for the customer.
Requirements
  • Experience leading complex, large-scale IT/digital/business transformation programs.
  • Experience in a senior customer-facing role.
  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level.
  • Strong organizational and troubleshooting skills with precise attention to detail.
Preferred Qualifications
  • Direct experience implementing AWS/cloud services.
  • Robust understanding of key technology and market trends.
  • PMP and/or SCRUM/Agile, SAFe certified.
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.