Field Operations Coordinator

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit
Job Title: Field Operations Coordinator

Location: Frankfurt, Germany

Job Type: Full-time

Salary: €30-40K (negotiable dependent on experience)

Package/Benefits: Company Car, Pension, Working Equipment (Phone, Laptop etc)

About the Role

Excelerate is seeking a highly motivated and skilled Field Operations Coordinator to join their team in Frankfurt. As a key member of the team, you will be responsible for coordinating all IT-related service assignments, managing the customer database, and ensuring compliance with contractually agreed services.

Key Responsibilities
  • Serve as the central point of contact between customers, service providers, and internal departments
  • Coordinate all IT-related service assignments
  • Manage the customer database
  • Ensure compliance with and monitor contractually agreed services
  • Plan and oversee various IT projects
  • Create documentation and reports
  • Handle media management
  • Coordinate spare parts logistics
Requirements
  • Solid understanding of data center processes and servers
  • Experience with IT ticket systems (preferably ServiceNow)
  • Proficient in Microsoft Office365 for creating reports and statistics
  • Strong service orientation and customer focus
  • Excellent communication skills
  • Fluent in both German (B2/C1 minimum) and English (Professional)
  • Possession of a Class B driving licence ESSENTIAL

If you are a motivated and skilled professional looking for a challenging role, please apply now for a confidential chat.

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