Field Operations Coordinator
vor 4 Wochen
Location: Frankfurt, Germany
Job Type: Full-time
Salary: €30-40K (negotiable dependent on experience)
Package/Benefits: Company Car, Pension, Working Equipment (Phone, Laptop etc)
About the RoleExcelerate is seeking a highly motivated and skilled Field Operations Coordinator to join their team in Frankfurt. As a key member of the team, you will be responsible for coordinating all IT-related service assignments, managing the customer database, and ensuring compliance with contractually agreed services.
Key Responsibilities- Serve as the central point of contact between customers, service providers, and internal departments
- Coordinate all IT-related service assignments
- Manage the customer database
- Ensure compliance with and monitor contractually agreed services
- Plan and oversee various IT projects
- Create documentation and reports
- Handle media management
- Coordinate spare parts logistics
- Solid understanding of data center processes and servers
- Experience with IT ticket systems (preferably ServiceNow)
- Proficient in Microsoft Office365 for creating reports and statistics
- Strong service orientation and customer focus
- Excellent communication skills
- Fluent in both German (B2/C1 minimum) and English (Professional)
- Possession of a Class B driving licence ESSENTIAL
If you are a motivated and skilled professional looking for a challenging role, please apply now for a confidential chat.
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