Field Operations Coordinator
vor 3 Wochen
Excelerate is seeking a highly motivated and skilled Field Operations Administrator to join their team in Frankfurt, Germany.
Job Summary:
The Field Operations Administrator will serve as the central point of contact between customers, service providers, and internal departments. This role requires strong communication and organizational skills, as well as a solid understanding of data center processes and servers.
Key Responsibilities:
- Coordinate all IT-related service assignments
- Manage the customer database
- Ensure compliance with and monitor contractually agreed services
- Plan and oversee various IT projects
- Create documentation and reports
- Handle media management
- Coordinate spare parts logistics
Requirements:
- Solid understanding of data center processes and servers
- Experience with IT ticket systems (preferably ServiceNow)
- Proficient in Microsoft Office365 for creating reports and statistics
- Strong service orientation and customer focus
- Excellent communication skills
- Fluent in both German (A2/B1 minimum) and English (Professional)
- Possession of a Class B driving licence
What We Offer:
Excelerate offers a competitive salary and a comprehensive benefits package, including a company car, pension, and working equipment.
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