Field Operations Coordinator

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit
Job Title: Field Operations Administrator

Excelerate is seeking a highly motivated and skilled Field Operations Administrator to join their team in Frankfurt, Germany.

Job Summary:

The Field Operations Administrator will serve as the central point of contact between customers, service providers, and internal departments. This role requires strong communication and organizational skills, as well as a solid understanding of data center processes and servers.

Key Responsibilities:

  • Coordinate all IT-related service assignments
  • Manage the customer database
  • Ensure compliance with and monitor contractually agreed services
  • Plan and oversee various IT projects
  • Create documentation and reports
  • Handle media management
  • Coordinate spare parts logistics

Requirements:

  • Solid understanding of data center processes and servers
  • Experience with IT ticket systems (preferably ServiceNow)
  • Proficient in Microsoft Office365 for creating reports and statistics
  • Strong service orientation and customer focus
  • Excellent communication skills
  • Fluent in both German (A2/B1 minimum) and English (Professional)
  • Possession of a Class B driving licence

What We Offer:

Excelerate offers a competitive salary and a comprehensive benefits package, including a company car, pension, and working equipment.

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