Technology Specialist

vor 3 Wochen

Munich, Bayern, Deutschland ITL Germany Vollzeit

About the Role

We are seeking a highly skilled Technology Lead to join our team at ITL Germany. As a key member of our organization, you will play a crucial role in driving our digital transformation efforts and ensuring the successful delivery of our IT projects.

Key Responsibilities

  • Interface with key stakeholders to understand their technical requirements and preferences.
  • Apply your technical expertise across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design.
  • Create high-level design artifacts and deliver high-quality code deliverables for a module.
  • Lead validation for all types of testing and support activities related to implementation, transition, and warranty.
  • Collaborate with our team to ensure the successful delivery of our IT projects.

Requirements

  • A minimum of 5 years of experience in IT retail or tech support roles, with a preference for Microsoft technologies expertise.
  • Strong technical writing skills and familiarity with Microsoft Office Applications.
  • Experience troubleshooting VoIP call quality issues and strong networking experience with underlying technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
  • Experience working with Windows Server, Active Directory, and on-premises Session Border Controllers.
  • Experience with Hybrid Teams configurations and Direct Routing.
  • Knowledge of Microsoft technologies, particularly Skype for Business and Microsoft Teams.
  • Knowledge of Teams voice calling plans and subscription offerings.
  • Previous experience deploying, administering, and/or supporting Enterprise Unified Communications solutions.
  • The ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.
  • Ability to effectively communicate technical issues to sometimes non-technical customers and business executives.
  • Strong organization, time management, communication, and documentation skills.

About Us

ITL Germany is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

What We Offer

  • A dynamic and inclusive work environment that encourages teamwork and collaboration.
  • A competitive salary and benefits package.
  • The opportunity to work with a global leader in digital services and consulting.
  • The chance to develop your skills and expertise in a rapidly evolving industry.

How to Apply

If you are a highly skilled and motivated individual who is passionate about digital transformation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

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