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Technical Service Specialist
vor 2 Monaten
Technical Service Specialist
The Technical Service Specialist will be responsible for providing technical support to customers. This involves building strong relationships with customers and adopting a customer-centric approach. The scope of the position includes a mix of technical investigation and analysis, technical presentations, and customer meetings, as well as follow-up on customer project evaluations and product qualifications.
Key Responsibilities:
- Work closely with Technical Service, Quality, Customer Care, Production, and R&D departments
- Develop long-term relationships with customers and address their technical complaints and requests
- Analyze samples, communicate technical solutions, and produce technical reports
- Make technical presentations and demonstrate how products meet customer needs
Requirements:
- Master's degree in engineering, materials sciences, chemistry, or physics, or a bachelor's degree in industrial sciences with significant experience
- Fluent in French and English
- Experience with Scanning Electron Microscopy (SEM) and analytical methods like Energy Dispersive X-Ray (EDX) Spectroscopy and Fourrier-Transformed Infra-Red (FTIR) Spectroscopy is welcome
- Experience with statistical analysis software (Minitab, JMP, etc.) will be an asset
- Knowledge of Printed Circuit Board manufacturing is welcome
- Six sigma methods will be an advantage
- Ability to build relationships quickly and effectively
- Strong leadership and negotiation skills
- Independent and self-reliable
- Well-organized with a structured mindset
Additional Information:
- Contract: Permanent
- Work Place: Wiltz, north of Luxembourg