Order Management Coordinator

vor 2 Wochen


Kelsterbach, Hessen, Deutschland Cytiva Vollzeit
About the Role

Cytiva is a leading life sciences company that offers innovative solutions to transform human health. As an Order Management Specialist, you will play a critical role in processing customer orders efficiently and ensuring timely delivery.

With a strong focus on continuous improvement, you will work closely with the EMEA Customer Service Team to drive improvements in key metrics and enhance customer satisfaction.

Responsibilities
  • Process customer orders in compliance with company policies and standard operating procedures
  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
  • Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction
Requirements
  • Fluent in English and German
  • Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook
  • High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role
What We Offer

Cytiva offers a competitive salary range of €45,000 - €60,000 per year, depending on experience, plus a range of comprehensive benefits that add value to your life, including paid time off, health insurance, and retirement savings plans.

You will be part of a dynamic team that values diversity and inclusion, and you will have opportunities to develop your skills and advance your career within the company.



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