Customer Service Representative
vor 4 Wochen
We are seeking a highly skilled Customer Service Representative to join our international Customer Care department. As a key member of our team, you will be responsible for providing exceptional customer experiences through various communication channels.
Key Responsibilities- Act as the primary point of contact for customers, addressing their inquiries and concerns in a timely and professional manner.
- Support customers in resolving issues related to ongoing rentals, vehicle functions, app features, and payment options.
- Efficiently handle customer inquiries via phone, chat, and email, providing accurate and effective solutions.
- Filter important information and provide detailed reports on app or vehicle malfunctions to colleagues and other teams.
- Ensure high-quality service by accurately accomplishing customer requests and providing a positive experience.
- Excellent problem-solving skills and a passion for assisting customers in need.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Familiarity with customer support software and a working proficiency in verbal and written German, Dutch, French, and English.
- A positive attitude, empathy, and a desire to help customers.
- A competitive gross monthly salary of €2,370.00, complemented by performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
- A predictable shift schedule, determined 4 weeks in advance, providing clear working hours.
- A secure pension plan and mobility options, including MILES credits or the Deutschlandticket.
- A subsidized Urban Sports Club membership for physical and mental well-being.
- Access to 1,500+ providers for discounts on various products and services.
- The flexibility to work from our office in Berlin and from home.
- A diverse team of 50+ nationalities, with English as the primary language.
- Opportunities for personal development through knowledge sharing and training.
MILES is your companion in the urban world, bringing you to the exciting places that make your city so livable.
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