Customer Service Representative

vor 1 Woche

Munich, Bayern, Deutschland CHECK24 Vollzeit
Job Title: Customer Service Representative - Energy

We are seeking a highly skilled Customer Service Representative to join our team at CHECK24 Comparison Portal Energy GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their energy needs are met with ease and efficiency.

About the Company:

Our company is a leading provider of energy comparison services, dedicated to helping customers find the best energy deals from top suppliers. We are committed to delivering high-quality service and building strong relationships with our customers.

Key Responsibilities:
  • Customer Support: Handle customer inquiries and complaints in a professional and courteous manner, ensuring their issues are resolved promptly and efficiently.
  • Energy Expertise: Develop and maintain in-depth knowledge of energy products and services, enabling you to provide expert advice and guidance to customers.
  • Problem-Solving: Analyze complex customer issues and develop effective solutions, working closely with internal teams and energy suppliers as needed.
  • Communication: Maintain excellent communication skills, both written and verbal, to effectively interact with customers, colleagues, and energy suppliers.
  • Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you remain up-to-date with industry developments and best practices.
Requirements:
  • Education: Completed vocational training with a focus on business or a related field.
  • Experience: Previous experience in a customer-facing role, preferably in the energy or service industry.
  • Skills: Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Language: Excellent German language skills, with good English language skills.
Benefits:
  • Stable and Successful Company: Join a dynamic and growing company with a strong reputation in the energy sector.
  • Central Location: Enjoy a convenient location with easy access to public transportation.
  • Flexibility: Enjoy flexibility in your work arrangements, with opportunities for remote work.
  • Unlimited Contracts: Enjoy the security of unlimited contracts and attractive compensation packages.
  • Professional Growth: Develop your skills and knowledge through ongoing training and development programs.

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