Desktop Support Specialist

Vor 3 Tagen


Munich, Bayern, Deutschland Coforge Vollzeit

Job Title: Desktop Support Engineer

About the Role:

We are seeking a skilled Desktop Support Engineer to join our team at Coforge. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our end-users.

Key Responsibilities:

  • Provide timely and effective technical support to end-users via various communication channels.
  • Troubleshoot and resolve hardware, software, and operating system configuration issues related to desktops, laptops, and mobile devices.
  • Install, configure, and maintain desktop hardware and software, including printers, scanners, and other peripherals.
  • Collaborate with the IT team to identify and resolve technical issues, and implement solutions to improve the overall IT experience.
  • Develop and maintain a good understanding of our IT infrastructure, including network devices, servers, and other critical systems.
  • Stay up-to-date with the latest technologies, tools, and best practices in the field of desktop support engineering.
  • Provide excellent customer service and ensure that all interactions with end-users are professional, courteous, and responsive.

Requirements:

  • Excellent communication and problem-solving skills.
  • Strong technical skills, including knowledge of desktop hardware, software, and operating systems.
  • Experience with ticketing tools and IT service management software.
  • Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Experience with Microsoft Office and other productivity software.


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