Technical Support Engineer
vor 1 Woche
About Marel
Marel is a leading global provider of advanced solutions for the food processing industry. We are a team of problem solvers from around the world, proud to be working on the transformation of the future of food processing.
Job Summary
We are seeking a Technical Support Engineer to join our team in Kehl. As a Technical Support Engineer, you will be the primary point of contact for our customers and the main support for our service team. Your focus will be on our ice machines.
Key Responsibilities
- Provide technical remote support to our customers and partners based on global standardized guidelines for handling inquiries, including prioritization, escalation, routing, response time, etc.
- Support our customers and partners through remote access tools and interpretation, as well as the use of diagnostic data.
- Receive and process all customer complaints.
- Identify and recommend standard and non-standard replacement parts as part of the inquiry handling process.
- Plan and execute smaller projects in collaboration with our development department.
- Up to 25% of your time is expected to be spent traveling to customer sites or other Marel offices for technical training support and information gathering on systems valuable to the technical support team.
About the Role
This is a unique opportunity to be part of a dynamic team that is shaping the future of food processing. As a Technical Support Engineer, you will have the freedom to take initiatives and have a real impact in a growing global company.
What We Offer
- A competitive compensation package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- A chance to work with a leading company in the food processing industry.
Requirements
- A degree in a relevant field or equivalent experience.
- Excellent German language skills.
- Good English language skills or willingness to acquire them.
- A customer-oriented mindset.
- Good IT skills, including Excel, Word, and ERP systems.
How to Apply
If you are interested in this opportunity, please submit your application. We look forward to hearing from you.
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