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Service Engineer for Food Processing Solutions

vor 3 Monaten

Kehl, Baden-Württemberg, Deutschland Marel Vollzeit

Are you passionate about ensuring excellence in food processing technology?

As a Technical Support Specialist in the Home Office (m/f/d) for our esteemed organization, you will serve as the primary liaison for our clients and provide essential support to our service team. Your daily responsibilities will include:

  • Delivering remote technical assistance to our clients and partners, adhering to globally standardized protocols for managing inquiries, including prioritization, escalation, routing, and response times.
  • Assisting clients and partners through remote access tools, along with the interpretation and utilization of diagnostic data.
  • Receiving and addressing all client complaints effectively.
  • Identifying and recommending necessary standard and non-standard spare parts during the inquiry process.
  • Planning and executing small-scale projects in collaboration with our development team.
  • Anticipating that up to 25% of your time may involve travel to client sites or other company offices for technical training and gathering insights beneficial to the technical support team.

Who are we?

We are a global team of problem solvers dedicated to transforming the future of food processing. As a leading provider of innovative solutions in this sector, we strive to create a world where high-quality food is produced sustainably and affordably. We are looking for a Technical Support Specialist to help us seize this opportunity.

What can you expect?

There is immense satisfaction in contributing meaningfully to your profession. The knowledge that you have made a difference is one of the many rewarding experiences you can have with us. You can look forward to:

  • The freedom to take initiatives and make a significant impact in a growing global organization.
  • Recognition for your contributions and achievements.
  • Clear objectives and realistic expectations.
  • Opportunities for professional development and knowledge expansion.
  • An attractive performance-based compensation package.

What qualities do you possess?

We encourage our employees to express their unique personalities at work and strive to create an inclusive environment where everyone feels valued and empowered to explore their potential. You will find that you:

  • Have completed training with several years of relevant experience or further education as a refrigeration technician.
  • Possess strong proficiency in the German language.
  • Have good command of the English language or are eager to improve your skills.
  • Exhibit a strong customer-oriented mindset.
  • Demonstrate good IT skills, including proficiency in Excel, Word, ERP systems, etc.

Interested?

If you believe you can contribute to the future of food processing, we encourage you to reach out and explore this opportunity.