IT Service Owner

vor 4 Wochen

Erlangen, Bayern, Deutschland Siemens AG Vollzeit
IT Service Owner - LAN Infrastructure Expert

At Siemens AG, we are seeking an experienced IT Service Owner to lead our Local Area Network (LAN) infrastructure. As a key member of our IT team, you will design, implement, and manage our LAN services, ensuring their availability, reliability, and security. Your expertise will be essential in handling network services and coordinating with various collaborators and service providers.

Your Key Responsibilities:
  • Lead and own network services for Siemens internal customers, ensuring best-in-class performance and reliability
  • Engage proactively with service providers to ensure the highest quality of service, drive innovation, improve efficiency, and resolve problems/incidents efficiently
  • Lead and coordinate an external team of Service Managers from different network providers, ensuring magnificent partnership and delivery
  • Assess risks and independently derive appropriate measures to mitigate them
  • Communicate service-related topics optimally to various collaborators, including management, ensuring visibility and alignment
  • Collaborate closely with the network architecture team to ensure consistency and integration of network solutions
  • Work with multi-functional teams to ensure alignment with overall IT objectives, encouraging a collaborative environment
  • Monitor network performance and identify areas for improvement, driving continuous optimization
  • Provide technical guidance and support to team members, encouraging a culture of learning and development
  • Stay ahead of trends and developments in LAN technology, applying innovations to maintain a competitive edge
  • Act as the key contact for CxOs of Operating Companies, Service Companies, Countries, etc., within the IT organization, identifying key talents and defining solutions for the IT roadmap
  • Serve as a trusted advocate of the business within the IT organization, ensuring IT strategies align with business goals
  • Chip in to growing business value by providing innovative IT solutions that help the business achieve its targets more optimally
  • Promote and sell overarching projects and services, convincing collaborators of their value
  • Support IT Partner Managers, IT Business Consultants, and IT Project Managers with authority insights and mentorship
  • Report directly to the Head of the Service Group Local Connectivity, providing strategic updates and insights
Requirements:
  • Master degree in Information Technology or a similar qualification paired with long-term experience in IT
  • Over 5 years of experience in the management of network operations, with a focus on LAN and WLAN network services and solutions. Understanding and operational management of WAN technology would be advantageous
  • In-depth knowledge of local connectivity network infrastructure and their management platforms (e.g., Aruba or Cisco)
  • Shown experience in technical management of international network teams, demonstrating strong leadership and coordination skills
  • Solid grasp of Service Management and ITIL processes, ensuring efficient and effective IT service delivery
  • Technical education, preferably with experience in the technology industry, ideally with a focus on network services
  • Business-fluent English language skills (speaking and writing) are vital. German language skills would be advantageous
What We Offer:
  • 2 to 3 days of mobile working per week as a global standard
  • Attractive remuneration package
  • Development opportunities for both personal and professional growth
  • An environment where everyone can bring their whole self to work and feel a sense of belonging
  • 30 leave days and a variety of flexible working models that allow time off for yourself and your family
  • Share matching programs to become a shareholder of Siemens AG

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