IT Service Management Assistant

vor 2 Wochen

Erlangen, Bayern, Deutschland WSAudiology Vollzeit
IT Service Management Assistant

We are seeking a motivated and detail-oriented IT Service Management Assistant to join our ERP System team. In this role, you will support various aspects of service management and gain valuable insights into IT.

Key Responsibilities
  • Service Management Support: Assist in managing and coordinating IT service processes, ensuring smooth operations and effective incident resolution.
  • Incident and Requirement Analysis: Analyze incidents and requirements to support decision-making and issue resolution.
  • Bug Fix Management: Monitor and manage the progress of Bug Fix RFCs (Request for Changes) to ensure timely and efficient resolutions.
  • Focus Incident Coordination: Support the coordination and communication of focus incidents, ensuring relevant stakeholders are informed and involved.

Qualifications
  • Field of Study: Currently enrolled in a Bachelor's or Master's program, preferably in Information Technology or a related field.
  • Language Skills: Proficiency in English and/or German.
  • Experience: Prior experience or internships in IT Service Management is highly desirable.
  • Skills: Strong analytical skills, attention to detail, and the ability to work collaboratively in a team environment.

What You Will Work With
  • Internal Stakeholders: Collaborate with Customer Service departments, European Distribution/Manufacturing centers, and IT quality and project management teams.
  • External Stakeholders: Engage with external partners, including Infor IMS, and coordinate with IT colleagues globally and across the EMEA region.

What We Offer
  • Flexible working hours including home working
  • Attractive salary package
  • Early Talent Community
  • Modern workspaces and international working environment
  • Corporate and Company Benefits
  • Flexible adaptation of your working hours to your studies, e.g. full-time during the semester holidays
  • Good public transport connections and free parking spaces
  • Subsidised canteen

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