Global Tech Ops Lead

vor 1 Monat


Hamburg, Hamburg, Deutschland 1KOMMA5˚ Vollzeit
Job Description

We are seeking an experienced Global Tech Ops Lead to join our team at 1KOMMA5°, a leading provider of solar, heat pumps, and charging infrastructure solutions.

Key Responsibilities
  • Provide leadership and support to our international tech partners and employees
  • Coordinate with end-user groups to determine best actions for support and service delivery
  • Offer remote support to colleagues in other countries and regions
  • Coordinate and communicate change management initiatives, including project rollouts
  • Contribute to the development of our global IT strategy, ensuring alignment with company needs and goals
  • Work collaboratively in a fast-paced, agile environment, adapting to changing priorities and requirements
  • Liaise with local staff and stakeholders to extend our core focus on IT globally
  • Maintain devised SLA's (Service Level Agreements)
  • Achieve automation goals through efficient tooling configurations and implementation
  • Cross-functionally align with key stakeholders in the broader Tech org to capitalize on overlaps and synergies
About You
  • Minimum 8 years of experience in the Information Technology industry
  • Minimum 4 years in a management role, preferably in a similar field
  • Ability to demonstrate design thinking methodology and problem-solving skills
  • Experience working or interning in fast-growing start-up environments is highly valued
  • Personal drive to contribute to a greener, cleaner energy sector
  • Expertise in designing optimized service desk systems and realistic SLA's
  • Understanding and experience with transformation/change management, as well as technical tooling stacks
  • English fluency; other languages are a plus
Compensation and Benefits
  • Purpose-driven work contributing to Germany's energy transition
  • Competitive salary: €85,000 - €110,000 per annum
  • Opportunity to work remotely across Germany, with offices in Berlin, Hamburg, and Munich
  • Dynamic and motivated team environment
  • Flat hierarchies and direct contact with managing directors
  • Professional growth opportunities, conferences, and meetups
  • EGYM Wellpass benefits package


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