Aktuelle Jobs im Zusammenhang mit IT-Specialist (m/w/d) - Help Desk Professional - SulzbachRosenberg, Bayern - JRS RETTENMAIER FRANCE


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IT-Specialist (m/w/d) - Help Desk Professional

vor 2 Monaten


SulzbachRosenberg, Bayern, Deutschland JRS RETTENMAIER FRANCE Vollzeit
About the Role

We are seeking a highly skilled IT-Specialist (m/w/d) to join our team at JRS Rettetmaier France. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • First- and Second-Level Support: You will be the first point of contact for all software, hardware, network, and telephony issues, providing timely and effective solutions to our employees.
  • Ticket Management: You will analyze and prioritize issues in our ticketing system (FreshService), ensuring that all incidents are resolved efficiently and effectively.
  • IT Support Services: You will provide IT support to our employees, both on-site and remotely, using your technical expertise to resolve issues and improve our IT systems.
  • Documentation and Reporting: You will maintain accurate records of all IT support requests, including documentation and reporting in our ticketing system.
  • Onboarding and Training: You will be responsible for conducting IT-related onboarding processes for new employees, providing training and support to ensure a smooth transition.
  • Project Participation: You will contribute to IT-related projects, working closely with our team to identify and implement solutions to improve our IT systems.
Requirements
  • Education: You must have a completed IT education or a comparable qualification.
  • Experience: You should have first-hand experience in IT support, with a strong understanding of hardware and software, as well as network knowledge.
  • Skills: You must have excellent communication skills in German and English, with the ability to work independently and as part of a team.
  • Personality: You should be a service-oriented team player who is self-motivated, diligent, and able to remain calm under pressure.