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Technical Support Engineer

vor 2 Monaten


Hamburg, Hamburg, Deutschland NSC Global Vollzeit

Job Summary

NSC Global is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing timely and efficient support to our users in the areas of desktop PCs, products, and services.

Key Responsibilities

  • Provide prompt and effective support to users via phone, email, or in-person, during regular business hours and occasionally during shifts and on-call rotations.
  • Diagnose and resolve IT issues, escalating complex problems to senior technicians or external vendors as needed.
  • Document and track support requests, ensuring timely resolution and follow-up.
  • Collaborate with internal stakeholders to resolve technical issues and improve overall system performance.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

Requirements

  • Minimum 2 years of experience in professional IT support, preferably with a focus on desktop PCs, products, and services.
  • Strong knowledge of common operating systems, applications, and software tools.
  • Experience with ticketing systems, network configurations, and troubleshooting techniques.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • High school diploma or equivalent required; degree in computer science or related field preferred.

Preferred Qualifications

  • CompTIA, MCITP, or other relevant certifications.
  • Experience with Oracle, MS Office, or other enterprise software applications.
  • Fluency in multiple languages, including English and German.