Service Coordinator
vor 2 Wochen
Deine Rolle
Als Service Coordinator bist du Teil eines dynamischen Expertenteams, das sich auf verschiedene Fachgebiete spezialisiert und den Service Desk stetig vorantreibt.
Deine Aufgaben
- Erstellst und optimierst Wissenselemente in zentralen Datenbanken anhand von Prozessen gemeinsam mit internen und externen Partnern.
- Erstellst Reports und optimierst Prozesse.
- Nimmst an Kundenmeetings teil und koordinierst den Bedarf von Wissenselementen im Betrieb.
- Überwachst die Serviceerbringung und sorgst für die Einhaltung von SLAs und KPIs.
Dein Profil
- Gute Kenntnisse im Office-Umfeld.
- Gute Deutsch- und Englischkenntnisse.
- Verständnis von Servicequalität und Kundenzufriedenheit.
- Kommunikationsfähigkeit sowie ein sicheres und überzeugendes Auftreten.
- Rasche Auffassungsgabe und analytisches Denken.
- Ausgeprägter Dienstleistungsgedanke.
- Teamgeist und Bereitschaft zur abteilungsübergreifenden Zusammenarbeit.
- Reisebereitschaft.
- Quereinstieg möglich.
Wir bieten
- Urlaub – Auszeit gefällig? Mindestens 30 Tage Urlaub plus Brauchtumstage und bezahlter Sonderurlaub.
- Weiterentwicklung – Wir investieren in Dich: interne oder externe Trainings, Herstellerzertifizierungen, Fach- oder Managementkarriere, Konferenzen, Mentoring oder Coaching u. v. m.
- Kultur – Das "Du" gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst.
- Vorsorgeangebote – Der Klassiker, erwähnen wir aber trotzdem: vermögenswirksame Leistungen und betriebliche Altersvorsorge.
- JobRad – Fest im Sattel, ob privat und dienstlich.
- Diversity & Inclusion – Es gibt viel zu tun. Wir packen es bereits an, u. a. über Future-Leadership-Programme für Frauen, länderspezifische "People Panels" oder interne Gruppen der LGBTQ+-Community.
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