Service Desk Specialist

vor 1 Tag


Darmstadt, Hessen, Deutschland Schenck Process Vollzeit

Entdecken Sie die Herausforderungen bei Schenck Process

Als Service Desk Specialist bei Schenck Process sind Sie der erste Ansprechpartner für unsere Mitarbeiter bei technischen Problemen und Anfragen. Sie fungieren als kompetenter Ansprechpartner und sind für die Analyse und Behebung von technischen Problemen verantwortlich.

Ihre Aufgaben

  • Entgegennahme von Supportanfragen per Ticketsystem oder Telefon
  • Analyse und Behebung von technischen Problemen
  • Dokumentation von Problemlösungen und Anleitungen
  • Unterstützung bei der Einrichtung und Konfiguration von IT-Systemen
  • Sicherstellung eines reibungslosen Ablaufs des Service Desk Betriebs

Ihre Qualifikationen

  • Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Berufserfahrung
  • Bereits Berufserfahrung im IT-Bereich und gute bis sehr gute Kenntnisse in der IT-Anwendungs-
    betreuung sowie im windowsbasierten Client- / und Serverumfeld
  • Gute Kenntnisse in gängigen Betriebssystemen und Anwendungen
  • Erfahrung im Umgang mit Ticketsystemen und Remote-Tools
  • Kommunikationsstärke und ausgeprägte Serviceorientierung
  • Teamfähigkeit und Zuverlässigkeit
  • Gute Deutsch- und Englischkenntnisse

Wir bieten

  • Eine spannende Arbeitsumgebung bei einem dynamischen Weltmarktführer
  • Flexible Arbeitszeitgestaltung (Gleitzeit)
  • Vielseitige Weiterbildungs- und Entwicklungsmöglichkeiten
  • Ein attraktives Vergütungspaket und viele Sozialleistungen (RMV-JobTicket, JobRad, bezuschusste Kantine, betriebliche Altersvorsorge, 30 Tage Urlaub, Parkplatz, Gesundheitsaktionen, Corporate Benefits uvm.)
  • Ein Team von Kollegen und Kolleginnen, welches Sie kollegial unterstützt und sich auf Ihre Verstärkung freut


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