Customer Service Representative
vor 2 Wochen
We are seeking a highly skilled and motivated Customer Care Agent to join our international team. As a key member of our Customer Care department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers through various channels, including phone, chat, and email.
- Assist customers with inquiries and issues related to our services, including ongoing rental, vehicle functions, and payment options.
- Work collaboratively with colleagues and other teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving skills and ability to think critically and creatively.
- Proficiency in verbal and written German, Dutch, and English, with French skills a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High level of empathy and positive attitude, with a strong desire to help customers.
- A competitive salary and performance-based bonuses.
- A dynamic and supportive work environment with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The chance to work with a diverse team of talented individuals from around the world.
- Access to ongoing training and development opportunities to enhance customer service skills and knowledge.
MILES Mobility GmbH is a leading car sharing provider in Germany, offering a range of services to make mobility more sustainable and accessible. We are committed to providing exceptional customer service and support to our clients, and we are seeking a highly skilled and motivated Customer Care Agent to join our team.
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