Cloud Support Specialist

vor 3 Wochen

Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit
About ZONTAL

ZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance.

Job Summary

We are seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for ensuring our customers receive proactive and reactive support, managing and resolving customer tickets efficiently, and escalating issues with a sense of urgency and good customer care practices.

Key Responsibilities
  • Provide exceptional customer interaction skills, including responsiveness and empathy, to ensure customers feel confident and assured.
  • Manage multiple tasks simultaneously and be an excellent self-starter and self-managed member of the team.
  • Effectively record, classify, route, escalate, and resolve incidents and requests, meeting ticketing quality standards.
  • Contribute to the knowledge base in a consistent and accurate manner, assisting in growing and maintaining the support portal for customers.
  • Own customer issues from beginning to end, being accountable for customer satisfaction and proposing solutions.
  • Participate in or lead Root Cause Analyses and Preventive actions via the Problem Management process.
  • Collaborate with Agile teams to design, develop, test, implement, and support technical AWS and related solutions.
  • Deploy, configure, and utilize monitoring and tracing services, such as Datadog and Grafana.
  • AWS experience: EC2, ALB, S3, IAM, EKS, serverless services, and similar.
  • Knowledge and experience with technologies like MongoDB, Trino, Redis, Kafka, NATS, Grafana, Airflow, Prometheus, Kibana, Elasticsearch, and Keycloak are an added plus.
  • Partner with developers and architects to champion, design, and implement supportability and observability into business-critical cloud-based Platform solutions.
  • Excellent troubleshooting skills across technology types, layers, and with integrations and data issues.
  • Assist in or lead Disaster Recovery and Business Contingency Plan development and repeatable documented success.
  • Continually evaluate service and infrastructure usage to effectively manage performance, capacity, and cost, automating solutions and removing toil wherever possible.
  • Contribute to technical documentation required to guide on-call engineers and on-board team members.
Requirements
  • 4-year degree in Information Systems or equivalent work experience.
  • 4+ years of experience with AWS Cloud Solutions, including monitoring/observability.
  • 2+ years of experience with ITSM tools, implementation, and practices, such as ServiceNow and JIRA Service Management.
  • Experience with developing in Python, Powershell, Javascript, C#, Java, etc., and ability to write/execute SQL and other scripts.
  • 2+ years of experience in the Life Sciences space, with Laboratory and Clinical Data experience highly preferred.
  • 1+ years of experience with configuration management solutions.
  • 1+ years of experience with network/server configuration for automated software deployment.
  • ITIL Certification highly desired.
  • Ability to work with a diverse team across many time zones.
  • Excellent written and verbal communication skills in English.
  • Located in Germany.
How to Apply

Send us your résumé with salary expectations and desired start date via LinkedIn. If you have any questions upfront, please do not hesitate to contact us. We are looking forward to your application.

  • Cloud Support Specialist

    vor 1 Monat

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance. With offices in the US, Europe, and Asia, we support our customers globally, across any country and...

  • Cloud Support Specialist

    vor 1 Monat

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance. With offices in the US, Europe, and Asia, we support our customers globally, across any country and...

  • Cloud Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance. With offices in the US, Europe, and Asia, we support our customers globally, across any country and...

  • Cloud Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance. With offices in the US, Europe, and Asia, we support our customers globally, across any country and...

  • Cloud Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance. With offices in the US, Europe, and Asia, we support our customers globally, across any country and...

  • Cloud Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance. With offices in the US, Europe, and Asia, we support our customers globally, across any country and...

  • Cloud Support Specialist

    vor 1 Monat

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance.Your ResponsibilitiesProactively and reactively support customers, managing and resolving tickets in...

  • Cloud Support Specialist

    vor 1 Monat

    Köln, Nordrhein-Westfalen, Deutschland ZONTAL Vollzeit

    About ZONTALZONTAL is a leading data platform provider for the life science industry, delivering game-changing solutions to complex enterprises. Our platform reduces IT overhead, enables AI/ML applications, optimizes time-to-market, and increases compliance.Your ResponsibilitiesProactively and reactively support customers, managing and resolving tickets in...

  • Technical Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland OVHcloud Vollzeit

    Job DescriptionAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at OVHcloud. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.Your Key ResponsibilitiesProvide timely and effective technical...

  • Technical Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland OVHcloud Vollzeit

    Job DescriptionAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at OVHcloud. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.Your Key ResponsibilitiesProvide timely and effective technical...

  • IT Sales Specialist

    vor 1 Woche

    Köln, Nordrhein-Westfalen, Deutschland Axians Cloud & IT-Automation GmbH Vollzeit

    Job DescriptionWir suchen einen erfahrenen IT Sales Specialist, der unsere Kunden bei der Implementierung von IT-Lösungen unterstützt.Als Account Manager - IT-Fachvertrieb bist du verantwortlich für die Vertriebsaktivitäten von IT-Lösungen an unsere Kunden.Als Cloud Solutions Consultant entwickelst du gemeinsam mit unseren Kunden individuelle...

  • IT Sales Specialist

    vor 1 Woche

    Köln, Nordrhein-Westfalen, Deutschland Axians Cloud & IT-Automation GmbH Vollzeit

    Job DescriptionWir suchen einen erfahrenen IT Sales Specialist, der unsere Kunden bei der Implementierung von IT-Lösungen unterstützt.Als Account Manager - IT-Fachvertrieb bist du verantwortlich für die Vertriebsaktivitäten von IT-Lösungen an unsere Kunden.Als Cloud Solutions Consultant entwickelst du gemeinsam mit unseren Kunden individuelle...

  • Cloud Management Specialist

    Vor 6 Tagen

    Köln, Nordrhein-Westfalen, Deutschland Service & Solutions IT GmbH Vollzeit

    As a Cloud Management Specialist at Service & Solutions IT GmbH, you will be responsible for the administration and management of Microsoft 365 services. Your tasks will include migration, configuration, and troubleshooting of cloud-based systems. You will work closely with our team to ensure seamless integration and optimal performance of our cloud...

  • Cloud Security Specialist

    vor 2 Monaten

    Köln, Nordrhein-Westfalen, Deutschland SR2 | Socially Responsible Recruitment | Certified B Corporation™ Vollzeit

    About the RoleWe are seeking a highly skilled Cloud Security Specialist to join our team at SR2 | Socially Responsible Recruitment | Certified B Corporation™. As a key member of our team, you will play a critical role in ensuring the security and integrity of our cloud infrastructure.Key ResponsibilitiesIntegrate best security measures to protect our cloud...

  • Cloud Security Specialist

    vor 2 Monaten

    Köln, Nordrhein-Westfalen, Deutschland SR2 | Socially Responsible Recruitment | Certified B Corporation™ Vollzeit

    About the RoleWe are seeking a highly skilled Cloud Security Specialist to join our team at SR2 | Socially Responsible Recruitment | Certified B Corporation™. As a key member of our team, you will play a critical role in ensuring the security and integrity of our cloud infrastructure.Key ResponsibilitiesIntegrate best security measures to protect our cloud...

  • Technical Support Specialist

    vor 3 Wochen

    Köln, Nordrhein-Westfalen, Deutschland ZOLL CMS GmbH Vollzeit

    Join Our Team as a Technical Support SpecialistWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at ZOLL CMS GmbH. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our LifeVest devices and providing exceptional customer support to our patients and their...

  • Technical Support Specialist

    vor 3 Wochen

    Köln, Nordrhein-Westfalen, Deutschland ZOLL CMS GmbH Vollzeit

    Join Our Team as a Technical Support SpecialistWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at ZOLL CMS GmbH. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our LifeVest devices and providing exceptional customer support to our patients and their...

  • Application Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland BwFuhrparkService GmbH Vollzeit

    {"Job Title": "Application Support Specialist", "Job Description": "Job SummaryWir suchen einen erfahrenen Application Support Specialist, der sich auf die Störungsbehebung und das Incidentmanagement spezialisiert hat. Als Teil unseres Teams werden Sie die operativen Betriebsprozesse im 2nd Level Support überwachen und die externen Dienstleistungspartner...

  • Application Support Specialist

    vor 4 Wochen

    Köln, Nordrhein-Westfalen, Deutschland BwFuhrparkService GmbH Vollzeit

    {"Job Title": "Application Support Specialist", "Job Description": "Job SummaryWir suchen einen erfahrenen Application Support Specialist, der sich auf die Störungsbehebung und das Incidentmanagement spezialisiert hat. Als Teil unseres Teams werden Sie die operativen Betriebsprozesse im 2nd Level Support überwachen und die externen Dienstleistungspartner...

  • Cloud-Architekt Senior Specialist

    Vor 3 Tagen

    Köln, Nordrhein-Westfalen, Deutschland KPMG Vollzeit

    Senior Cloud-Architekt (w/m/d)Wir suchen einen erfahrenden Cloud-Experten, der unsere Kunden bei der Entwicklung von skalierbaren Lösungen unterstützt. Als Senior Cloud-Architekt bist du verantwortlich für die Entwicklung von Cloud-Strategien und -Architekturen, die unseren Kunden helfen, ihre Ziele zu erreichen.Deine Aufgaben- Du entwickelst Lösungen...