Application Support Specialist
vor 2 Wochen
Wir suchen einen erfahrenen Application Support Specialist, der sich auf die Störungsbehebung und das Incidentmanagement spezialisiert hat. Als Teil unseres Teams werden Sie die operativen Betriebsprozesse im 2nd Level Support überwachen und die externen Dienstleistungspartner im Rahmen des Softwareentwicklungsprozesses steuern.
Verantwortlichkeiten- Störungsbehebung und Service Requests im 2nd Level Support
- Überwachung des 3rd Level Support
- Steuerung externer Dienstleistungspartner im Incidentmanagement
- Erstellung von Changes zu Fehlerbehebungen und Begleitung von Spezifikationen zu Anforderungen
- Erstellung von Testfällen und Steuerung des Testmanagements
- Konfigurationen an Systemen mit dem Applikationmanager
- Abgeschlossene Berufsausbildung als Fachinformatiker Anwendungsentwicklung oder vergleichbar
- Erfahrungen im Support und Testmanagement sind wünschenswert
- Idealerweise Erfahrungen in Programmiersprachen (z.B. Java)
- Analytisches Denken und Fähigkeit, komplexe Zusammenhänge aufzulösen und darzustellen
- Systematische und eigenverantwortliche Arbeitsweise
- Mobiles Arbeiten
- Flexible Arbeitszeiten
- Betriebliche Altersvorsorge
- Training & Weiterbildung
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