Manufacturing Operations Support Specialist

vor 2 Wochen


Munich, Bayern, Deutschland Tulip Interfaces Inc Vollzeit

Empower Manufacturers to Thrive

Tulip Interfaces Inc, a leader in manufacturing innovation, is seeking a skilled Technical Support Engineer to join our team. As the frontline contact for customers, you will provide timely, accurate, and complete responses to inquiries, and educate them on our product, usage, and features.

Your key responsibilities will include:

  • Diagnose and Troubleshoot Technical Issues: Collaborate with cross-functional teams to resolve technical issues and improve internal support processes.
  • Manage Support Workload: Provide visibility to issues and resolution status, and continuously improve our support processes and tools.
  • Expand Product Documentation: Develop and maintain detailed, accurate documentation in our customer-facing knowledge base.

Requirements

To succeed in this role, you will need:

  • Exceptional Communication Skills: Excellent written and oral communication skills to interact with customers, teams, and stakeholders.
  • Collaborative Team Player: Ability to partner with and manage multiple teams to resolve complex issues.
  • Technical Expertise: Experience in computer science and familiarity with SQL and basic coding.
  • Language Skills: Fluency in German and English, with French fluency a plus.

At Tulip Interfaces Inc, we empower manufacturers to improve productivity, quality, and efficiency. If you are passionate about technology and customer success, we encourage you to apply for this exciting opportunity.



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