Business Application Specialist

vor 4 Wochen

Unterföhring, Bayern, Deutschland SES Vollzeit

Specialist, Business Application Management

ROLE DESCRIPTION

We are seeking a highly skilled Specialist, Business Application Management to join our team at SES. In this role, you will be responsible for the operation and development of the CRM/ERP system and other business software applications. Your primary objective will be to evaluate, design, execute, measure, monitor, and control B2C/B2B business processes to ensure they align with the organization's strategic goals.

Your Key Responsibilities:

  • Concept and implementation of user workshops to capture requirements, including the creation of change requests
  • Operation and development of the in-house CRM system and other applications to optimally support business processes
  • Cooperation with business process managers, providing advice and joint coordination, as well as prioritization of requirements testing and acceptance
  • Project management for application optimization and migration projects, including control of external service providers
  • Ensuring division-wide coordination of all change, error, and requirement reports for the applications responsible
  • Optimization and development of business applications through analysis, evaluation, and integration of new systems, as well as optimization of existing applications and processes
  • Managing external IT service providers and evaluating their solution concepts

Requirements:

  • Bachelor's or master's degree in information technology, software engineering, computer science, or a related field
  • At least 3+ years of working experience in one or multiple IT areas
  • Proven experience in IT project management
  • Proven experience in process design and thinking
  • Proven experience in IT-focused managed services delivery with both onshore and offshore resources
  • Experience in B2C/B2B applications and reliable knowledge of handling CRM and related systems
  • High level of written and spoken German and good written and spoken English

Competencies:

  • Ability to clearly communicate and document solutions to both technical and non-technical teams
  • Ability to manage working across concurrent projects at different stages of completion
  • Ability to be flexible and deal with changing priorities and timelines/due dates
  • Performs tasks with a high degree of accuracy and attention to detail
  • Enthusiastic about exploring new IT infrastructure and components
  • Good analytical and problem-solving skills
  • Ability to work both in a team and independently as required
  • Ability to integrate into cross-functional and/or virtual project teams
  • Highly interested in software validation and software quality

What's in it for you:

  • Flexible working policy
  • Bonus plan
  • Comprehensive and competitive benefits plan
  • A range of wellness activities and employee assistance programs
  • An employer that values all aspects of Diversity and respects every individual's story

At SES, we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.

SES is an Equal Opportunity Employer and welcomes diversity

For more information on SES, click here.

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