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Performance and Quality Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Apleona Vollzeit

About Apleona

Apleona is a leading provider of facility management services, committed to sustainability and high-quality service delivery. We are seeking a highly motivated and experienced Performance Manager to join our team in Berlin, responsible for ensuring the quality of our customer service processes and continuously improving them.

Key Responsibilities

  • Monitor and maintain adherence to KPIs and service levels
  • Identify and analyze optimization and training needs
  • Act as a central point of contact for customers and internal teams
  • Participate in project work, including Jour-Fixes and internal optimization processes

Requirements

  • Bachelor's degree in a relevant field, such as supply chain management, electrical engineering, or a related field
  • Experience in performance management, consulting, or operational experience in facility management
  • Excellent project management skills
  • Strong analytical skills to identify and realize optimization potential
  • Proficient in Microsoft 365, Power BI, and ERP systems
  • Excellent customer orientation and communication skills

What We Offer

  • Unlimited full-time contract with a 40-hour workweek
  • 30 days of vacation, plus Christmas and New Year's Day off
  • Individual performance-based bonus
  • Benefits from our in-house APLEONA tariff agreement/IG BAU
  • Comprehensive pension plan for secure future planning through salary conversion
  • Comprehensive onboarding program for a smooth start
  • Special conditions for renowned products and services (including Gympass and Corporate Benefits) as well as employee referral bonuses
  • APLEONA training programs for personal and professional development
  • Job bike leasing for personal training or commuting