Aktuelle Jobs im Zusammenhang mit Freight Forwarder Customer Service Representative - Polch, Rheinland-Pfalz - Hellmann Worldwide Logistics
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Freight Forwarder Customer Service Representative
vor 2 Monaten
Job Summary:
We are seeking a highly skilled Freight Forwarder Customer Service Representative to join our team at Hellmann Worldwide Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely delivery of their shipments, and resolving any issues that may arise.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Order Management: Monitor and process customer orders, ensuring accurate and timely delivery.
- Communication: Maintain open and effective communication with customers, sales teams, and operational departments to ensure seamless logistics operations.
- Problem-Solving: Identify and resolve customer complaints and issues in a professional and timely manner.
- Reporting: Generate and analyze reports to track customer satisfaction, order status, and other key performance indicators.
Requirements:
- Commercial Training: Completed commercial training or equivalent experience.
- Customer Service Experience: Proven experience in customer-facing roles, with a focus on providing exceptional service.
- Quality Standards: High-quality standards for work, with a focus on attention to detail and accuracy.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Professional Development: Opportunities for professional growth and development, including training and education programs.
- Work-Life Balance: Flexible working hours and a supportive work environment that promotes work-life balance.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
Language: English (en-US)
